The Government’s AI Voice Agent (¡Ay, Caramba!)
Ripped from The Headlines…
The Washington state Department of Licensing installed one of those automated phone trees (“Press 1 for… Press 2 for …”) and combined it with AI so Spanish speakers could get answers in their native language.
A government license bureau + phone trees + early-adoption AI.
What could go wrong?!
Well…
…when Washingtonians pressed “2” for Spanish, they got an AI-generated voice agent that spoke entirely in ENGLISH with a thick Spanish accent…
…accept when using numbers.
A reporter who called the hotline heard this Spanglish gem: “Your estimated wait time is less than ‘tres’ minutes.”
(¡Ay, caramba! 🙄)
You’d think someone might catch the error and fix it… QUICKLY.
But government bureaucracy was at work so the problem persisted for months!
(¡Muy loco!🤪)
Stories like this used to make me think, “I will NEVER use AI voice agents in my business.”
But then I began to experiment with AI agents that actually work, and I was blown away by how powerful they can be.
I use voice agents now for on-boarding new clients, answering incoming calls, and conducting interviews with clients (to collect testimonials and marketing insights). I plan to deploy more in the weeks ahead.
The key to make this work: Good strategy to understand the right way to program and deploy agents, tech that works, and a good team (not lazy, clueless bureaucrats) to assemble everything and support it.
Next week, I’m hosting an executive briefing where I’ll demonstrate how I’m using AI voice agents the right way to 10X efficiency, save hundreds of hours, and get more done for far lower cost.
If you’d like to attend, reply “Press tres,” and I’ll send you the Zoom link.
Don't go away yet..
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