Why Story Power
Here’s a tale of two blog posts — both covering the same topic: Why your business needs a customer support playbook and how to implement one. In one corner we have a treatise. Here’s how it starts: Building and managing a help desk in your organization can either become a triumphant, effective tool or end…
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I was cleaning out a closet the other day and found an old biology textbook. As I paged through it, I was struck (stunned, saddened) by how little I remembered. Then I got to the chapter about animal biology… …and my memory clicked: “Kids prefer cheese over fried green spinach.” That’s the little story I…
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Last week, I shared “5 things you might not know about me…” on LinkedIn. The post included this picture of me… A few people told me they liked that picture, and they suggested I use it as my profile picture — instead of the one I was using. “Sure, why not?” I thought. But before…
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I read some marketing advice last week that was SO bad I had to share it with you… …so you can add it to the top of your “Do Not Do This!” list. It came from a so-called marketing “expert” in one of those fancy-shmancy magazines for entrepreneurs. The article contained dos and don’ts for…
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A few months ago, my wife and I woke to a loud “thud.” She thought the sound came from inside the house… …and, for her, that meant trouble. “What was that!?” she asked, sounding a little frantic. We live in the city and crime is a thing so I don’t blame her for worrying. I…
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I gotta hand it to President Donald J. Trump. Love him or hate him, El Presidente just did many of us a favor. He shut up the “TikTok-is-the-Next-Big-Marketing-Thing” crowd. (Search for “tiktok marketing next big thing,” and you’ll find them). On Friday, he issued an executive order banning TikTok in the USA, effective next month. …
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I read a definition of “marketer” yesterday that may be the best I’ve ever seen.It came from Troy Broussard, one of my favorite marketers and a top-notch product developer. He co-created Learnistic, the mobile platform on which I run the Story Power Marketing app. He said a marketer is “a person that creates such a strong…
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I miss movie theater popcorn. A large bucket. Plenty of salt. None of that fake butter. On a good day — especially if my wife grabs a few handfuls from the first bucket — I go for the free refill. Ahhh…such fond pre-pandemic memories. When the movie theaters reopen, I’ll rush back… …not because I…
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I had a good laugh today while reading an online discussion board for marketers. A puzzled marketer asked the community to weigh in on the best material for tote bags she and her husband would distribute at a trade show. She was leaning toward polypropylene (“feels like soft cloth” and “the cheapest way to go.”)…
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My friend Richard Terry asked me to help him with some marketing copy. He’d heard one of my presentations recently, and he thought he might benefit from my expertise. We met earlier today, and here’s what I told him… …Richard, you don’t need my help. I was honored he asked. I welcome new business. I…
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