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A Tale of Two Posts: One Inspiring, The Other a Yawner

By Tom Ruwitch

Here’s a tale of two blog posts — both covering the same topic: Why your business needs a customer support playbook and how to implement one.   In one corner we have a treatise. Here’s how it starts:   Building and managing a help desk in your organization can either become a triumphant, effective tool or end…

How to Make Your Business Story More Interesting

By Tom Ruwitch

I heard from a business owner who wants to power up his story to grow sales…  …but he fears he doesn’t have a compelling story to tell.   ā€œMy story isn’t interesting,ā€ he said.   I hear that a lot.   Business people assume storytelling should be about themselves. They rack their brains for an inspiring origin story.…

Here’s a Surefire Way to Blow 35 Grand

By Tom Ruwitch

I came across this gem of a headline in an online marketing forum this week: ā€œI’m buying a domain name for $35,000.ā€  The guy who posted it explained:  ā€œWe presently use the domain with ā€˜the’ prefix for our product, so it looks like https://the___.com But going to go bolder way and buy the name without…

40 Years Later, I Still Remember This…

By Tom Ruwitch

I was cleaning out a closet the other day and found an old biology textbook.  As I paged through it, I was struck (stunned, saddened) by how little I remembered.  Then I got to the chapter about animal biology… …and my memory clicked: ā€œKids prefer cheese over fried green spinach.ā€  That’s the little story I…

Marketing Lessons from My Neighbor’s Perfect Lawn

By Tom Ruwitch

I was walking my dog, Moose, around the block the other day and came upon a neighbor who was manicuring his lawn.   This wasn’t your standard roll-the-mower-over-the-grass job. This was high-intensity fuss-over-the-fescue.   He was on his knees with a hand clipper, working the edges, getting everything right. Not just good enough. But perfect.   After he…

Turn Frustration to Fascination and Good Things Happen

By Tom Ruwitch

I’m enjoying a book called ā€œBlessed Beyond Measure,ā€ by Dr. Tom Hill.   On page 69, Dr. Hill offers an idea that got my attention: Some time ago, I intentionally began using the word ā€œfascinatedā€ when I felt like saying something frustrated me…I realized the frustrating quality of situations causing me to feel frustrated naturally include a legitimate…

Don’t Choose Your Marketing Channel Until You Do This…

By Tom Ruwitch

Here’s a tale of two marketing tips — one right on, the other off the mark.  It starts with a question posted to an online forum:   How can I generate leads for my graphic design business?   Two people responded.   The first person wrote 272 words…  …loaded with one recommendation after another. Use LinkedIn. Try XING…

How to Write Better Copy That Drives Grammar Police Crazy

By Tom Ruwitch

Here’s a tale about Dizzy Dean — a Hall of Fame pitcher for the St. Louis Cardinals…  …who was a country boy and…  …not as educated or polished as the city-slicker reporters who covered the team.   When a reporter accused him of corrupting language students with his lousy grammar and diction, Dizzy replied, ā€œA lot…

Priceless Advice from a Wise Bass

By Tom Ruwitch

I heard about a restaurant in New York…  …with a stuffed fish on the wall…  …above a plaque that said…  ā€œTake a tip from me — I wouldn’t be here if I had kept my mouth shut!ā€   There’s truth in that fish story. A good business fable.   Don’t talk at your prospects.  Shut your mouth…

You Ask. I’ll Answer.

By Tom Ruwitch

Short and sweet today. Just a quick question for you…  What nagging marketing and sales challenge is holding you back?   Please share with me what’s on your mind. What’s causing frustration, confusion, or anxiety as you try to grow your business?  If you submit a question/concern, I’ll answer you directly…  …and my answer won’t be…