Tom Ruwitch

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Ben Franklin Effect

By Tom Ruwitch

When Ben Franklin was a young man, he turned a rival into a fan with a brilliant, counterintuitive move. Ben had co-founded a literary and debate society and served as clerk. When he ran for reelection as clerk, the rival ripped Ben in a long, hateful speech. Rather than counterpunch, Ben asked the hater for…

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Frozen in The Cereal Aisle

By Tom Ruwitch

I nearly had a nervous breakdown in Aisle 8 at the grocery store on Sunday. There I stood, in the cereal aisle, reading the shopping list my wife created. Item 15 on the list: “Healthy Cereal.”  I marched up and down the aisle, scanning the shelves.   Should I buy the Kashi or the Kellogg’s? Barbara’s…

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Tim Dean Life Coach

By Tom Ruwitch

When I asked Tim Dean to describe his ideal client for me, his answer blew me away. Tim is a life coach whom I ran into at a networking event. His ideal client: “Parents of a millenial son or daughter who is living at home.” We’ve all heard the old adage about finding a niche…

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Niagara Falls

By Tom Ruwitch

In 1911, Bobby Leach went over Niagara Falls in a barrel. On purpose. He broke a few bones and spent a few months in the hospital. But that was OK with him. He survived… …and then he cashed in on his fame. He wasn’t the first person to survive that fall. A woman named Annie…

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Ear Doctor Normalizes Waiting

By Tom Ruwitch

I caught a radio ad recently for an ear doctor who encouraged listeners to get their hearing checked. She said most people will rush to the eye doctor if they have fuzzy vision. But when people notice their hearing get fuzzy, many will put off a checkup. Sometimes they’ll wait for years. Don’t wait, she…

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Jacob and United Airlines

By Tom Ruwitch

I got a call last month from my son, Jacob, who declared, “I’m never flying United Airlines again!” Here’s why he was so upset… Jacob was at the Denver airport, at one of those self-serve check-in kiosks. It was crowded and hectic. There was a long line to get through security. He was frazzled. He…

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The #1 Reason Albert Pujols and Your Customers Break Up With You

By Tom Ruwitch

Baseball great Albert Pujols got his 3,000th hit earlier this month.  I’ve rooted all my life for the St. Louis Cardinals. So it broke my heart when Pujols broke up with the Cardinals in 2012 to join the Anaheim Angels. The heartache reminded me of my ninth-grade girlfriend, Susie Wallace. Susie and I had just…

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Job Seeker Nukes Urine

By Tom Ruwitch

WARNING: You may never microwave a convenience store burrito again after reading this kinda-gross, but kinda-funny(?) story!!! A job-seeker in Aurora, CO prepped for an interview and drug test by taking a cup of urine to a 7-11 near her prospective employer’s office. She popped the urine in the oven, set it to “High,” pressed start…

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Lots of Women’s Emails From Nordstrom’s

By Tom Ruwitch

This is a tale about how to annoy email subscribers and encourage them to opt-out. I signed up for Nordstrom Rack’s email list last year after I bought a couple of shirts from them. Men’s shirts (I’m a man). Since then, I’ve received almost-daily emails from Nordstrom’s. Eighty percent of the emails peddle women’s products.…

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Curb: Larry Passes on Lunch

By Tom Ruwitch

I watched a rerun of Curb Your Enthusiasm yesterday in which Larry David gets into it with a guy who asks him to lunch. Larry and this guy are both from LA, but they run into each other in New York. The guy suggests that he and Larry grab lunch the next day. Larry refuses. “So let…

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