Monday Mash-Up

Herb Kelleher on Leadership and Service Yesterday, I flew from Philadelphia to St. Louis on Southwest Airlines. Before I boarded, I had the WORST customer (dis)service experience I’ve ever had with Southwest. It made me think of the airline’s founder, Herb Kelleher, and how he built Southwest on great customer service. He must have been…

I’m Back… …from the wilds of Wyoming (no thanks to United Airlines which deposited me in St. Louis more than three hours later than promised). There’s nothing like a week off the grid to rejuvenate the spirit and clear the cobwebs. So let’s get back to business. Recommended Listening 💡John Jantsch: (Un)Limiting Beliefs I love…

Recommended Podcasts I’ve not yet read “No B.S. Time Management,” the newly revised book by Dan Kennedy and Ben Glass. But I loved Ben’s conversations with my friends Vance Morris and Stephen Oliver. On “Systematic Magic with Vance Morris,” you’ll hear: Great stuff! Listen on Apple or wherever you get your favorite podcast. Stephen posted his interview with…

Recommended Workshop 🤖Stop using AI the hard way and let it do the heavy lifting In case you missed the special announcement this morning… AI expert Jonathan Green will be my guest on Thursday for a LIVE workshop where he’ll show us how to activate ChatGPT’s hidden “genius mode” with ONE copy and paste prompt.…

Recommended Training (Last Day) 📚How to Leverage Your Book to Maximize Sales and Profits This complimentary masterclass is available on-demand (watch any time) until 11 p.m. ET tonight (Monday, August 26). If you have a book (or you’re thinking about writing one), this will reveal how to use your book to attract leads, engage prospects,…

Recommended Viewing🎥Melissa Etheridge: I’m Not Broken Last week, Melissa and I saw Melissa Etheridge in concert (5️). Melissa E. grew up in Leavenworth, KS — two blocks from the federal prison. In 1970, Johnny Cash came to town to perform at that prison. Johnny inspired Melissa to do the same. Last month, Paramount+ released “Melissa…

Recommended Viewing🎥“Hitman” on Netflix Melissa and I recently watched and loved the movie “Hitman” on Netflix. Here’s the logline (summary): Inspired by the unbelievable true story, a strait-laced professor (Glen Powell) uncovers his hidden talent as a fake hit man in undercover police stings. He meets his match in a client (Adria Arjona) who steals…

Are you joining me today for the free training? It’s called… How to Get More High-Quality Leads and Convert Them Into Clients — Without Working Your Tail Off When: Today (Tuesday 8/6), 11:30 a.m. ET, 8:30 a.m. PT Where: Online. Register here. Last night, I put finishing touches on the presentation, and thought this slide might help you…

Recommended Reading🔭How To Set Marketing Goals Based on Business Goals Great marketing begins with great goal-setting. Here’s a helpful post from the IMPACT+ blog that outlines seven steps for setting well-defined marketing goals synced with your business goals. Recommended Event (Tomrrow) How to Get More and High-Quality Leads and Convert Them Into Clients — Without Working…

Recommended Reading🤔Marc Mawhinney on the Difference Between Cocky and Confident A short, but powerful post from Mark Mawhinney on his Natural Born Coaches site. It begins… “Someone asked a question on Facebook a few years back: ‘What’s the difference between confidence and being cocky?’ The answer I gave: ‘Confident people can back it up. Cocky…