Good morning.  I’m about to take a few days off to celebrate the holidays with my wife, Melissa, and our twins, Maddie and Jake.  Just the four of us. Hunkered down. And, this year, that’s enough.  Before I go, here’s a bit of holiday cheer — a television ad that I like a lot. A…

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Can I get your opinion about something?  Henry Ford supposedly said, “If I’d asked customers what they wanted, they would have told me, ‘A faster horse!’” Please reply to this email and tell me:  What do you think of that quote? What’s the lesson you draw from it? Have you asked customers what they want? And, if…

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